How do you charge such low prices?

How can I help to keep your costs - and my prices - low?

How trustworthy is your service?

Is it legal to buy medicines from a Canadian pharmacy?

What's the cost to ship my prescriptions?

Are there any hidden fees that will show up later on my credit card bill?

Why is it cheaper for me to order a 90-day supply than a 30-day supply?

Will you accept my insurance plan?

What forms of payment do you accept?

Do you sell every prescription product?

We stock thousands of medications, and there's a good chance we carry yours. But there are some we don't carry (such as narcotics) so it's a good idea to check with us first to make sure we have your medicines. We have a comprehensive catalogue here at our Website -- just click here > Search Drug Catalogue.

How do you charge such low prices?

Drugs cost more in the U.S. for many reasons: Unlike the U.S., Canada's government controls drug prices. Unlike in Canada, U.S. drug companies can advertise directly to consumers, which creates very large marketing costs that must be recouped. In addition, U.S. residents benefit from the strong U.S. dollar relative to Canada's dollar. Also note that we work hard to keep our overhead costs low - we don't throw in lots of "bells and whistles" that drive up your costs.

How can I help to keep your costs - and my prices - low?

Use this Website as much as possible -- to check prices, obtain and complete registration forms, and track your order once you've placed it. In fact, if you'll access our service entirely through this Website, we'll be able cut your prices another 3 percent.

How trustworthy is your service?

Our partner pharmacy, Total Care Pharmacy, is licensed by its local College of Pharmacists in Alberta, Canada. A licensed Canadian doctor reviews all prescriptions and patient histories. A licensed Canadian pharmacist reviews them again before dispensing the medications. Note that prescription drugs coming from Canada are made by the same manufacturers, often at the same plants, as those sold in the U.S. Canadian drugs are subject to rigorous oversight by Health Canada, Canada's equivalent to the U.S. Food and Drug Administration (FDA). Health Canada is well known for its strict standards. A report issued by the Congressional Research Service in Washington, DC (a division of the Library of Congress) found that pharmaceutical manufacturing practices required by Health Canada and the FDA are equivalent.

Is it legal to buy medicines from a Canadian pharmacy?

The U.S. Food and Drug Administration (FDA) takes the position that while it is "technically illegal," it is excersing "enforcement discretion" to allow individuals to import prescription drugs for personal use (up to a 90-day supply at a time).

Here is how The Dow Jones News Service described the FDA's public position on October 22, 2002:

"The agency is using its limited resources to crack down on large commercial drug supplies and narcotics, not prescription-drug shipments for personal consumption. [An FDA] offical acknowledges the complicated nature concerning Canadian drug imports, noting that several U.S. politicians actively refer their constituents to Canada for cheaper prescription medication, and that the FDA itself would rather see U.S. citizens get medicine from Canada than other foreign countries."

As an FDA official told The Wall Street Journal in an article, also on October 22, "if people are going to go ahead and order drugs outside the United States, they're better off getting them from Canada than from a country like Thailand or Mexico."

What's the cost to ship my prescriptions?

We charge one shipping fee ($13.00) per parcel, not per prescription. If all your prescriptions fit in one parcel you will be charged only one shipping fee.

Are there any hidden fees that will show up later on my credit card bill?

Some online pharmacies will add on additional charges, such as "dispensing fees" or "physician review fees" which show up later on your credit card bill. We don't do that. You pay exactly the price you see posted on our Website, plus a shipping fee explained in the last question.

Why is it cheaper for me to order a 90-day supply than a 30-day supply?

Each prescription contains a built-in dispensing fee that's the same for a 30- day or a 90-day supply. Thus when you buy a 90-day quantity you spread that cost out.

Will you accept my insurance plan?

We don't work through insurance companies, but please note that some prominent health insurers recently announced that they will reimburse American members for medicines bought from other countries. We'll issue you a receipt with your prescription which you may submit to your insurance company -- just be sure and check with your insurer first to confirm it will reimburse. Note that our drugs at full price may be cheaper than the cost of your drug benefit plan.

What forms of payment do you accept?

We accept payment by Visa or MasterCard. Your bill will be in US funds charged by: Total Care Pharmacy. In a few weeks, we'll be accepting payment by electronic check. Like a paper check, this allows us to withdraw an amount specified by you from your checking account.